Policies
At Total Trend, we are committed to providing our customers with fast and reliable shipping. We offer a variety of shipping options to meet your needs, and we strive to process and ship all orders as quickly as possible.
Processing Time
We aim to process orders within 1-2 business days upon receipt, and we prioritize shipping them out promptly. You will be notified via email in case of any processing delays.
Shipping Options
We offer same-day delivery and free shipping for local orders that exceed $5000.
Delivery Time
Delivery times will vary depending on the shipping method selected and the destination. Standard local shipping typically takes 1-2 business days.
International Shipping
We offer international shipping to many countries around the world. Please note that international orders may be subject to additional customs fees and import duties, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number by email that you can use to track your package online.
If you have any questions about our shipping policy or need assistance with placing an order, please don’t hesitate to contact our customer service team: [email protected]
If you receive a device that is damaged, defective, not in good condition, or different from what you ordered, you may return it for an exchange within 15 days of delivery. The device must be unused and in its original packaging with all tags attached.
Devices that are damaged while being used are not eligible for a refund or replacement. If we are unable to replace the damaged or defective device, we will refund your purchase amount.
If you are not satisfied with the device, you may return it within 10 days of delivery for a full refund, as long as it is in its original packaging and accompanied by its invoice.
The customer is responsible for all shipping and logistics charges for returning the device, and a 10% restocking fee will be charged.
We will process the refund after our engineers inspect the returned device and certify that it is in the same condition as it was shipped, unused, and with its original invoice. Refunds will only be issued through Cheque / Bank Transfer to the customer whose name appears on the invoice. The refund process typically takes less than 30 working days after the device is received.
We reserve the right to cancel orders in certain situations, such as when the device is no longer available or temporarily out of stock, or if we are unable to service your location. If we cancel any portion of your order, we will contact you to provide additional information or issue a refund.
Privacy Statement
At Total Trend, we are committed to respecting the confidentiality and integrity of your personal information. We understand the importance of your privacy and have implemented measures to safeguard your personal information. This statement outlines our information practices for our website.
Personal Information
You can visit our website without disclosing any personal information about yourself. However, there may be instances where you will be required to provide us with your personal information, such as when sending an enquiry. The personal information we may collect includes your name, e-mail address, and phone number. Before collecting any personal information from you, we will inform you of how we intend to use it.
Uses
We may use your personal information to contact you for handling your enquiry, customer satisfaction surveys, market research, or in connection with certain transactions. We may also use it to develop our business relationship with you and provide you with technical support.
Your Choices
You have the option to tell us that you do not want your personal information used for further marketing contact, and we will respect your wishes. You can also unsubscribe from our emails at any time by following the instructions provided at the bottom of each email. If you wish to withdraw your consent or modify/delete your personal information, you can contact us at [email protected]. You may also turn off cookies in your browser.
Important
If you need to correct any inaccuracies in your personal information, please respond to the sender or contact us at [email protected].